Contacting Support At CSE

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Sysaid User Manual

INTRODUCTION

The Sysaid It Service management is the system that is used by the CSE school staff for managing and servicing it equipment.

USER MANUAL

The school staff or students will primarily do two thing with sysaid: submitting an incident report In case of hardware or software failure or </br> submitting a request from the system staff.</br>

GUIDE

For submitting an incident or a request there are two ways:</br> First: by email, just send an informative and detailed email about the request or incident you would like to submit to [cs.system@mail.huji.ac.il]</br> Second way:either by going to the university computing authority at</br>

[1] and choosing technical support(תמיכה טכנית) -> support and customer service(תמיכה ושירות לקוחות)</br>

and then selecting open a new call(פתיחת תקלה חדשה) or going straight to the site at [2]].</br> Now at login screen , enter your CSE user credentials and press login.</br> At the new screen, you can choose to submit an incident (עזרה בתקלה) or submit a request (שלח בקשה)

submitting a request

After choosing the submitting an incident icon, this screen will open</br> </br> At the main category choose CSE, and at the second subcategory choose the general area of the incident,</br> and at the third sub category choose the problem that you are experiencing.</br> write a title to the problem in the title field and then fill in a detailed description of the problem.